

<!-- Home: no -->{"id":25430,"date":"2019-09-27T14:54:36","date_gmt":"2019-09-27T14:54:36","guid":{"rendered":"https:\/\/z2023devstaging.kinsta.cloud\/?page_id=25430"},"modified":"2022-11-14T08:42:51","modified_gmt":"2022-11-14T08:42:51","slug":"account-verification","status":"publish","type":"page","link":"https:\/\/z2023devstaging.kinsta.cloud\/ar\/help\/help-topics\/team\/account-verification\/","title":{"rendered":"How can I verify my account?"},"content":{"rendered":"<p><b>If you purchase phone numbers from Sonetel you will need to provide information about your address and identity &#8211; and possibly some proof.<\/b><\/p>\n<p>Here is how it works and what you need to do.<\/p>\n<p>&nbsp;<\/p>\n<h2>Standard account verification<\/h2>\n<p><span style=\"color: #808080;\">All customers that want to use a Sonetel phone number needs to provide their billing address and ID number for verification to get the number activated. <a href=\"https:\/\/z2023devstaging.kinsta.cloud\/en\/help\/help-topics\/team\/account-verification\/standard-account-verification\/\">Read more here<\/a>.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/5mufeMcqaeI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h2>Cases when more info is needed<\/h2>\n<p>In some cases you may need to provide additional information.<\/p>\n<ul>\n<li>Call Recording &amp; CLI activation<br \/>\n<span style=\"color: #808080;\">If you want to record calls or show your Sonetel phone number to people you call &#8211; you additionally need to <a href=\"https:\/\/ai-staging-app.sonetel.com\/account-settings\/account-verification\" target=\"_blank\" rel=\"noopener\">submit proof<\/a> of address and ID.\u00a0<\/span><\/li>\n<li>Special phone number<br \/>\n<span style=\"color: #808080;\"><a href=\"https:\/\/z2023devstaging.kinsta.cloud\/en\/help\/help-topics\/telephony\/are-there-limitations-with-phone-numbers\/\">Some types of numbers<\/a> in some countries come with additional requirements from local authorities to allow the number to be activated. We&#8217;ll let you know exactly what is needed &#8211; but here are <a href=\"https:\/\/z2023devstaging.kinsta.cloud\/en\/help\/help-topics\/team\/account-verification\/special-number-activation\/\">some guidelines<\/a>.<\/span><\/li>\n<li>If our KYC process so requires<br \/>\n<span style=\"color: #808080;\">Our regulations team may request that you provide additional proof if they find that this is required. They will tell you exactly what they need.<\/span><\/li>\n<\/ul>\n<div class=\"blue-wrapper\">Providing documents and information is voluntary. If you prefer to get a refund instead, just let us know.<\/div>\n<p>&nbsp;<\/p>\n<h2 id=\"doc-list\">What type of documents can I provide?<\/h2>\n<p><span style=\"color: #808080;\">Read the <a href=\"https:\/\/z2023devstaging.kinsta.cloud\/en\/help\/help-topics\/team\/account-verification\/guidelines\/\">guidelines<\/a> about the document requirements.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>How long does account verification take?<\/h2>\n<p>The verification is usually completed within 1 business day.<\/p>\n<p>&nbsp;<\/p>\n<h2>Why is this information needed?<\/h2>\n<p>We are required by local authorities to keep track of who uses each number, and to take measures to minimize abuse of phone numbers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you purchase phone numbers from Sonetel you will need to provide information about your address and identity &#8211; and&#8230;<\/p>\n","protected":false},"author":3,"featured_media":26105,"parent":23665,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"templates\/help-subtopic.php","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"If you purchase phone numbers from Sonetel you will need to provide information about your address and identity - and possibly some proof. 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